Are distribution groups and shared mailboxes the same?
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No. While both distribution groups and shared mailboxes involve the sharing of emails among multiple users, they serve different purposes.
Microsoft 365 distribution groups are used to send emails to a group of users at once. Company announcements, newsletters, and mass notifications can be sent using the distribution group.
- Quick and Easy: Send emails to a large audience with minimal setup.
- Reduced Clutter: Recipients only receive the main message, not replies.
- Scalable: Easily manage groups with hundreds or even thousands of recipients.
Note: Distribution groups lack inherent mailboxes. Emails addressed to a distribution group are routed directly to the primary inboxes of all its designated members.
Shared mailboxes are used when multiple people need access to the same mailbox such as team inboxes (customer support, sales), or project communication.
- Two-Way Communication: Team members can read, send, and reply to emails from a central address.
- Collaboration Features : Assign tasks, track email threads, and manage folders for organized teamwork.
- Shared Calendar: Schedule meetings, track team availability, and manage vacation time collaboratively.
While shared mailboxes provide valuable collaboration features, distribution groups shine when your primary goal is efficient one-way communication. They excel at broadcasting information to a large audience. This simplifies email management for both you and the recipients, who only receive the initial message, keeping their inboxes less cluttered.